FAQs

Orders are processed within 2 calendar days after confirmation. Estimated total delivery is 7–8 business days from order confirmation, including processing and transit. Timing may vary by product, supplier, destination, and carrier. Please check any product-specific estimate shown at checkout before placing your order.

Yes. Free standard shipping is available on orders totaling $500 or more. Any applicable charges for other shipping or delivery services will be shown at checkout before payment.

Contact HOMWELL Customer Care as soon as possible if you need to request a change or cancellation. Because orders may be sent to fulfillment partners shortly after purchase, we can’t guarantee a change or cancellation once processing has begun. If your order has shipped, please refer to our Return & Refund Policy.

We ship only to destinations available at checkout. If your location isn’t available there, we’re unable to ship to it at this time.

Eligible items may be requested for return within 30 days of delivery. Returned items must meet the conditions in our Return & Refund Policy, including being unused and in resalable condition. Furniture must remain unassembled where applicable. Please contact HOMWELL before sending anything back and review the policy for full conditions and return costs.

Contact HOMWELL Customer Care through our Contact Us page before returning an item. We’ll provide the return instructions and confirm any applicable return shipping or freight costs. Please don’t send an item directly to a supplier or to the address on its shipping label unless we instruct you to do so.

After we receive your return, we’ll review it and contact you about your refund status. Please see our Return & Refund Policy for the full refund details.

Each product page includes a size guide with measurements. If you’re between sizes, we generally recommend sizing up for a relaxed fit or down for a more fitted look.

Most styles run true to size. Any exceptions are noted in the product description.

No problem — start a free exchange through our returns portal and we’ll get the right size to you.