To place an order, simply browse our website, add your desired items to the cart, and follow the
checkout process. You can pay using various methods including credit cards, debit cards, and PayPal.

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and
other secure payment methods as listed during the checkout process.

Orders for in-stock items
can be canceled if requested before the item has been shipped. Made-to-order
items cannot be canceled once production has begun. Please contact our customer
success team as soon as possible for cancellation requests.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on the carrier's website to monitor the progress of your delivery.

You can return items within 30 days of receiving your product. Items must be returned in their
original condition and packaging. For detailed instructions, please visit our Return Policy section.

If your item arrives damaged, please contact us immediately with photos of the damage. We will arrange for the item to be returned and issue a refund or
replacement based on the cause of the damage.

Shipping times vary depending on the product and location:

• Standard items: 10-20 business days
• Made-to-order items: Up to 30 business days
• Backordered items: Up to 60 business days

Yes, we offer worldwide shipping. Shipping times and costs may vary depending on your location.

All prices are displayed in USD, with taxes covered on our end.
However, you may be responsible for import taxes, duties, and related customs fees as determined by your local customs office.

You can contact our customer success team at customersuccess@homwell.com for any inquiries or assistance. We are here to help!

Each order is sent with insured shipping. If your package is lost in transit or held at customs, we will send you a new package with priority shipping and full tracking, if possible.

Refunds are issued under
specific conditions, such as damage during shipment or manufacturing defects.
Refunds cannot be processed once the item has shipped or payment has been made
to the vendor. Additionally, a refund will not be issued 30 days after product delivery. Please refer to our Refund Policy for more details.

If you need to change your shipping address, please contact our customer success team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

If you receive the wrong item, please contact us immediately. We will arrange for the incorrect item to be returned and ensure you receive the correct item promptly.

Warranty information varies by product and manufacturer. Please check the product details or contact us for specific warranty information.

For any other questions or concerns, please do not hesitate to reach out to our customer success team at customersuccess@homwell.com. We are always here to assist you!