Shipping Policy
At HomWell®, we offer convenient and reliable shipping options to nearly every country across the globe. Here are the details of our shipment policy:
Shipping Locations:
We are currently offering free worldwide shipping on every order. This promotion may change, but we typically offer free shipping on all orders over $100.
Order Processing Time:
All orders are processed and shipped as soon as possible through our domestic and international warehouses, depending on the fastest shipping method available to your location. Handling and processing typically take 1-3 business days.
Delivery Time Frame:
- Standard items: 5-7 business days
- Made to order items: 15 business days
- Backordered items: TBD
Tracking Information:
Tracking numbers will be sent as soon as we are able to ship your order. Delays beyond our control, such as postal delays or customs inspections, may occur. Thank you for your patience and understanding.
Lost Packages:
If your order is lost in transit, or returned to us for any reason, we will send you a new package with priority shipping and full tracking, if possible.
Customs Fees and Import Taxes:
All prices on our website are displayed in USD, with all taxes covered on our end. However, you may be liable to pay for duties and taxes once your order arrives at its destination, as determined by your local customs office. Payment of these charges and taxes is your responsibility.
Extended Delays:
In some instances, delivery time may take longer than our policy states. If this occurs, please contact us as soon as possible, and we will do everything we can to help resolve the situation.
For further assistance, please reach out to our customer success team at customersuccess@homwell.com.