HOMWELL Return & Refund Policy

At HOMWELL, we want you to feel good about the pieces you bring into your home. If something isn’t right with your order, we’re here to help.

Because HOMWELL offers products fulfilled through multiple trusted supplier partners, return instructions and return locations may vary by product. Please contact HOMWELL before returning any merchandise. Do not send an item back to the address shown on the original shipping label unless instructed to do so by HOMWELL Customer Care.

1. Return Window

Unless otherwise stated on the product page, eligible products may be returned within 30 days of delivery.

To qualify for a return, the item must generally be:

• Unused and in resalable condition.

• Free from damage caused after delivery.

• Unassembled, when applicable.

• Returned with all original parts, accessories, manuals, and hardware.

• In its original packaging whenever reasonably possible.

Proof of purchase or a valid HOMWELL order number is required.

2. Start a Return

Before shipping anything back, contact HOMWELL Customer Care through our Contact Us page.

Please provide your:

• Order number

• Product being returned

• Reason for the return

• Photos, if the product is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and, when applicable, the correct return address.

Unauthorized returns may not be eligible for a refund.

3. Furniture & Oversized Returns

Furniture and oversized products require special handling.

Please contact us before returning sofas, beds, tables, cabinets, shelving, large chairs, or other oversized merchandise.

Depending on the product and fulfillment partner, the customer may be responsible for return freight or shipping charges when the return is due to preference, size, color, fit, or another reason unrelated to damage, defect, or a HOMWELL fulfillment error.

Because freight shipping can be expensive, we strongly encourage customers to review product dimensions, materials, colors, doorway measurements, stairways, elevators, and room measurements before purchasing large furniture.

4. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, contact HOMWELL Customer Care as soon as possible after delivery.

Please include:

• Your order number.

• Photos of the entire product.

• Close-up photos showing the damage or defect.

• Photos of the shipping carton and packaging.

• Photos of the shipping label when requested.

• A description of the problem.

Please keep the product and its packaging while your claim is being reviewed.

Depending on the circumstances, HOMWELL may provide an appropriate resolution such as replacement parts, a replacement product, refund, or another remedy.

Do not discard damaged merchandise unless HOMWELL instructs you to do so.

5. Freight Delivery Damage

Please inspect furniture and oversized shipments carefully when they arrive.

If there is visible damage to the carton, packaging, or merchandise, document it with photographs before the delivery driver leaves whenever reasonably possible.

If the carrier provides a delivery receipt, note visible damage on the receipt before signing when appropriate.

Contact HOMWELL promptly after discovering damage.

6. Change-of-Mind Returns

We understand that sometimes a product simply doesn’t work for your space.

Eligible products may be returned within the applicable return period. However, when the product is not damaged, defective, or incorrect, the customer may be responsible for:

• Return shipping.

• Return freight charges for oversized products.

• Other applicable return costs disclosed during the return process.

Original shipping charges, expedited delivery fees, white-glove fees, assembly fees, and similar services may be non-refundable once those services have been provided.

7. Non-Returnable Items

Certain products may not qualify for returns, including:

• Final-sale merchandise.

• Clearance products marked final sale.

• Gift cards.

• Personalized or customized products.

• Made-to-order products when identified as non-returnable before purchase.

• Products damaged through misuse or improper assembly.

• Products returned outside the applicable return period.

• Products specifically identified as non-returnable on their product page.

Any product-specific return restrictions should be displayed before purchase whenever applicable.

8. Exchanges

HOMWELL does not guarantee direct exchanges for every product because inventory may be fulfilled by different partners.

When an exchange is unavailable, you may need to return the eligible original product and place a new order.

For damaged, defective, or incorrect merchandise, contact Customer Care before placing a replacement order.

9. Return Shipping

Return shipping responsibility depends on the reason for the return.

For approved returns involving an incorrect, damaged, or defective product, HOMWELL will determine the appropriate return or replacement process.

For preference-based returns, customers may be responsible for return shipping or freight costs.

Do not independently ship a return before receiving instructions from HOMWELL.

10. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank, credit card issuer, or payment provider to process and post the refund after HOMWELL issues it.

Shipping charges and additional delivery services may not be refundable except where required by law or when the refund results from an error for which HOMWELL is responsible.

11. Partial Refunds

In certain circumstances, only a partial refund may be appropriate, including when an eligible returned product:

• Has missing components.

• Is returned in materially different condition from when it was delivered.

• Shows signs of use beyond what is reasonably necessary to inspect the product.

• Has been damaged after delivery.

Any deduction will be evaluated based on the circumstances and applicable law.

12. Cancellations

Contact HOMWELL as soon as possible if you need to cancel an order.

We cannot guarantee cancellation once an order has entered processing or has been transmitted to a fulfillment partner.

If an order has already shipped, it may need to be handled as a return under this policy.

13. Refused Deliveries

Please contact HOMWELL before refusing a delivery unless there is a clear reason requiring immediate refusal.

A refused shipment does not automatically qualify for a full refund. Return freight, carrier charges, or other costs may apply when an otherwise valid shipment is refused for reasons unrelated to damage, defect, or fulfillment error.

14. Colors, Materials & Measurements

We make reasonable efforts to represent product colors and finishes accurately. However, colors may appear differently depending on your screen, lighting, natural materials, manufacturing variations, and other factors.

Natural materials such as wood, stone, marble, leather, and woven fibers may have variations in grain, texture, tone, or pattern. These natural characteristics are not necessarily defects.

Please review dimensions carefully before ordering furniture.

15. Missing Parts

If your product arrives with missing hardware, components, or instructions, contact HOMWELL before returning the entire product.

In many cases, replacement components may be available and provide a faster solution than returning a large piece of furniture.

16. Contact HOMWELL

Questions about a return, refund, damaged item, or incorrect order should be directed to HOMWELL Customer Care through the Contact Us page on our website.

Please have your order number available so we can assist you more quickly.

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