Shipping policy

HomWell Shipping Policy

At HOMWELL, we want getting your new pieces home to feel as easy as finding them. Because our collection includes products fulfilled by multiple trusted supplier partners, shipping methods, processing times, and delivery times may vary by product.

Order Processing

Orders are processed within 2 calendar days after confirmation. This processing period is included in the estimated total delivery timeframe below. Calendar days include weekends and U.S. federal holidays.

Estimated Delivery

Estimated total delivery is 7-8 business days from order confirmation, including processing and transit. Delivery times may vary by product, supplier, destination, and carrier. If a different estimate is shown for a specific product at checkout, review that estimate before placing your order.

Multiple Packages

HOMWELL works with multiple fulfillment partners. If your order contains more than one item, your products may:

  • Ship from different locations.

  • Arrive on different days.

  • Have separate tracking numbers.

  • Be delivered by different carriers.

You will not necessarily receive your entire order in one shipment.

Shipping Costs

Free standard shipping is available on orders totaling $500 or more. Any applicable charges for other shipping or delivery services will be shown at checkout before payment.

Furniture & Oversized Items

Large furniture and oversized products may ship through a freight carrier rather than a standard parcel carrier.

Depending on the item and carrier, delivery may require an appointment. Customers are responsible for providing accurate contact information so the carrier can coordinate delivery when necessary.

Unless specifically stated otherwise on the product page or during checkout, customers should not assume that furniture delivery includes:

  • Room-of-choice delivery

  • Assembly

  • Packaging removal

  • White-glove service

  • Installation

Please review the delivery information for your specific product before purchasing.

Tracking Your Order

Once tracking information becomes available, we will send it to the email address or phone number associated with your order.

Tracking information may take time to update after a shipping label is created.

For orders shipped in multiple packages, you may receive more than one tracking number.

Address Changes

Please carefully review your shipping address before completing checkout.

If you discover an error, contact HOMWELL Customer Care as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to a fulfillment partner.

HOMWELL is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided during checkout.

Order Changes & Cancellations

Because some orders are transmitted to our fulfillment partners shortly after purchase, cancellation or modification requests are not guaranteed.

Contact us as soon as possible if you need to request a change.

Once an item has shipped, the order generally cannot be canceled and may instead be subject to our Return Policy.

Shipping Delays

We work hard to get orders delivered within the estimated timeframe. However, delays can occur because of circumstances outside HOMWELL's direct control, including:

  • Carrier delays

  • Severe weather

  • Holiday shipping volume

  • Supply-chain disruptions

  • Freight scheduling

  • Incorrect addresses

  • Regional service interruptions

  • Supplier processing delays

If there is a significant known issue with your order, we will make reasonable efforts to provide updated information.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, first check:

  • Around your delivery location.

  • With members of your household.

  • With neighbors, building management, or a front desk when applicable.

  • The carrier's tracking information for delivery notes.

If you still cannot locate the shipment, contact HOMWELL Customer Care so we can help determine the appropriate next step.

Damaged Furniture or Packages

Please inspect your shipment as soon as possible after delivery.

If an item arrives damaged, defective, or incorrect, contact HOMWELL Customer Care promptly and provide:

  • Your order number.

  • Photos of the product.

  • Photos of the damage or defect.

  • Photos of the shipping box and packaging when available.

  • A brief description of the issue.

For freight deliveries: If you see visible damage to the packaging or furniture at delivery, document the damage before the carrier leaves whenever reasonably possible.

Please do not discard the product or original packaging until HOMWELL has reviewed your claim and provided instructions.

International Shipping

HOMWELL currently ships only to destinations specifically available during checkout. If your location is unavailable at checkout, we are unable to ship that order to your destination at this time.

Returns

Shipping and delivery are separate from product returns.

Please review the HOMWELL Return & Refund Policy for eligibility, return windows, return shipping costs, damaged merchandise, furniture returns, and refund procedures.

Questions About Your Delivery?

We’re here to help.

If you have questions about an order, shipment, or delivery, contact HOMWELL Customer Care through the Contact Us page on our website.

Please include your order number so we can assist you faster.

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